Returns + Exchanges

Returns + Exchanges Policy

At Velmira Bags LLC, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a straightforward returns and exchanges process.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• The item is in the original packaging
• Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as Final Sale
• Gift cards
• Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Process

To initiate a return, please contact us at:

Email: velmira@velmirabags.com

Please include:

• Your order number
• The reason for return
• Photos of the item (if damaged or defective)

Our customer support team will respond within 1–3 business days with return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost return packages

5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Original shipping fees (if any) are non-refundable unless the return is due to our error

6. Exchanges

We offer exchanges for eligible items under the following conditions:

• The item is defective or damaged upon arrival
• You received the wrong item

If you would like to exchange for a different style, color, or design, please contact us first. Exchanges are subject to product availability.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with clear photos. We will:

• Offer a replacement at no additional cost, or
• Provide a full refund if a replacement is not available

8. Order Cancellations

Orders can be canceled within 12 hours of placement. After this period, orders may already be processed or shipped and cannot be canceled.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card company (processing times may vary)
• Contact your bank

If you still have not received your refund, please contact us at velmira@velmirabags.com

10. Contact Information

Company Name: Velmira Bags LLC
Address: 707 East North Street Apt 1404, Pass Christian, MS 39571, United States
Website: www.velmirabags.com
Email: velmira@velmirabags.com
Phone: +1 8626409115